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Frequently Asked Questions

We have answers to all your questions, however silly it may sound

1.  Getting Started
2.  Fund Your Invoice
3.  Invest with Lendo

Have more questions ? Talk to our team


1. Getting Started

What is Lendo?

Lendo is first Saudi marketplace lending fintech offering shari’a compliant invoice financing to small and medium businesses

Is Lendo a Saudi company and registered in Saudi?

Lendo is a Saudi company registered as Limited liability companyetting industry.

Is Lendo a licensed company?

Lendo is licensed financial technology company subject to the supervision of the Saudi Central Bank with license number (61 / أ ش/ 202203) 

What is Crowdfunding?

Crowdfunding is the use of small amounts of capital from a large number of individuals to finance small and medium businesses. Crowdfunding have different forms such as equity funding or debt funding. Lendo offers crowd-lending, collecting money from individual investors to give loans to small and medium businesses.

Are Lendo's investments or financing operations in compliance with Shari'a law?

Yes, all investments and financing operations carried out by Lendo are in accordance with the provisions Shari’ah law. 

Please check Shari’ah page for more details

Who can I contact if I have a complaint?

The satisfaction of our customers with the services of Lendo is very important to us. If we do not meet your expectations, please inform us. We take your complaint seriously and strive to find a solution to your problem. You can address your complaint to us either by post, e-mail or telephone:

Service Hotline: 9200 33026

Email: [email protected]

Address: Olaya St. Al Wurood Dist. Riyadh, Saudi Arabia

Why Lendo collect data from investors?

According to the regulations and policies of the Lendo platform, we collect data for investors in order to complete the missing data for the investor and ensure its completeness, and we also enhance the security aspects of the platform, which will reflect on providing an ideal investment experience. The compliance team at Lendo supervises and ensures that all information about investors is correct and complete in accordance with the regulations of the Lendo platform, which gives them the authority to invest in the Lendo platform.

2. Fund Your Invoices

Why should I finance from Lendo and not another financial institution?

Lendo offers swift financing with competitive fees and flexible terms.

What is the difference between payable invoices and receivable invoices?

Receivable invoices are the amounts owed to a company by its customers, while payable invoices are the amounts that a company owes to its suppliers.

What are the acceptance criteria for financing?

  • Valid Saudi commercial registration.
  • Minimum of one full year of operation.
  • Minimum of SR 2,000,000 turnover.

How long does Lendo take to review the profile of my company?

Lendo takes a maximum of 3 days to review the profile of the company, once all the required documentation is provided

What is the method to apply for a finance request for SME invoices?

By applying on the Lendo platform, where Lendo funds up to 80% of the invoice value sold to the customer. For example, if the value of the goods is SR 100,000, then the company will finance SR 80,000, provided that the bill does not exceed a month.

Does Lendo acquire a percentage of ownership from the companies it funds?

Lendo does not acquire the percentage of ownership of the companies that finance it, but rather gets the amount of the financing amount with profits only.

What are the minimum and maximum financing amounts?

The minimum financing amount is SAR 100,000, and the maximum financing amount is up to SAR 3,000,000.

What collaterals are taken from the SME to pay the loan back?

Lendo does not take collaterals from SMEs. Lendo requires company and owners promissory note, and personal guarantees.

When do I pay Lendo?

Lendo only accepts one time payment after the agreed financing period has concluded. We do not accept monthly installments.

What are Lendo Fees?

Lendo charges management fees to small and medium businesses

What are profit rates that Lendo charges?

Lendo’s profit rates ranges based on the risk assessment of the company start from 0.8% to 2% per month

3. Invest with Lendo

Who can invest in Lendo opportunities?

Any Saudi or resident with valid ID, over the age of 18, and has local bank account can make investments on the platform.

Can institutions and companies invest in Lendo?

Yes, they can invest but it depends on the nature of the organization.

What pending approval mean?

It means your profile is under reveiw by the compliance team to verify your information. Once it has been verified, an approval email will be sent to you along with the IBAN transfer information.

I registered, what is next?

After completing the registration process as an investor on the Lendo platform, an email containing the IBAN of the investment portfolio is sent, in which you can complete the transfer process.

What are the expected profit returns for investors?

The expected annual profits will be in the range of 9% – 18%, according to the company’s risk evaluation. Companies rated A will have lower returns than companies rated D because of the high risk.

When will the investor obtain the principal and profit amounts?

The investor will obtain the money one time after the end of the financing period, as the period of any financing does not exceed six months. In case of any delays from the borrower, investors will be informed through the platform and emails.

Is there risk?

This type of investment is considered a risky investment, so returns are appropriate to the risk level.

What does score A, B, C, D mean?

It is our risk assessment bands for each investment opportunity, please visit our scoring engine page to read all the details.

How can I monitor my investments?

You can monitor your investments through your Dashboard in you profile.

What's in the main features of the Dashboard?

  • Manage your e-wallet.
  • Interactive dashboard to view your investments.
  • Alerts on investment opportunities on the platform.

What is the minimum amount for investment?

The minimum amount for investment is SR 1,000.

What is the investment duration in loan opportunities?

The investment period starts from 1 month to a maximum of 6 months, starting from the date of completing or closing the investment opportunity. this duration is set from the SME based on the historical payment time of the clients.

Can I withdraw my funds?

Yes, you can withdraw any money in your wallet or money invested before the end of the investment period.

Can I cancel my investment?

You can only cancel your investment if the opportunity has not been closed yet. Once it is has been closed you will not be able to cancel your investment as per your accepted contract: “Lender Participation Contract.”

How to view investment opportunities?

Once your profile has been approved, you can start viewing the investment opportunities.

How can I top-up my Wallet?

Through a bank transfer to the IBAN provided to you by email or in your account profile

Is there a fee on amount withdrawal or Top-up?

Yes, for withdraw Lendo will charge 7 SR deducted from the amount.

For the Top-Up, lendo don’t charge you any but maybe there is a fee from your bank-side  

What happens if the borrower company is late or not paying?

The necessary procedures will be applied in accordance with the laws, regulations, and legislation set by SAMA. We deal with this matter strictly and work at the highest level of service to secure payments by SMEs on time.

What collaterals you have on the SME?

These investments are unsecured loans, meaning we don’t take any collaterals from the SAMA. We take promissory notes and personal guarantees.

What fees do we charge the investor?

We charge 20% of the profit for each investment opportunity which is automatically deducteds. 

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