This Privacy Policy explains how Lendo collects, uses, and safeguards your personal data on our websites and applications. We regularly update this policy, so please review it carefully to ensure you are informed of the latest changes. Any modifications will take effect once posted on our site.

For the purposes of this Privacy Policy, "Lendo," "we," "us," and "our" refer to Lendo, its branches, subsidiaries, affiliates, and associated personnel. Your provision of personal data is voluntary; however, opting not to share requested information may limit your access to certain sections or features of our site. If you decide to share personal data, this means that you agree to this Privacy Policy.

Please note that third-party services, such as web hosting and telecommunications providers, may also collect information when you use Lendo’s platforms. These practices are governed by their respective privacy policies, and Lendo is not responsible for the privacy practices of these third parties.

Legal Basis for Processing

We process your personal data based on your explicit consent, the necessity to perform a contract with you, compliance with our legal obligations, and our legitimate business interests, such as improving our services and ensuring security.

Data Collection

Purpose and Usage of Collected Data

We use your personal data to deliver products and services, and to provide you with information about those you have ordered or expressed interest in. Periodically, we may use your personal data to inform you about products, services, programs, or promotions that we believe may be of interest to you. Additionally, we use this data for internal business purposes, such as data analysis, customer support, content customization, business transactions, and compliance with legal obligations like tax collection and audits.

Lendo also reserves the right to use your personal data to communicate important information regarding the site, your account, or changes to relevant policies and agreements. These communications are essential to your use of our services, and you may not opt-out of receiving them.

Lastly, Lendo confirms that your personal data will not be sold or disclosed to third parties, except as outlined in this Privacy Policy.

Types of Data Collected

For the purposes of this Privacy Policy, "Personal Data" refers to any information that can identify or be used to contact you, such as your name, email address, physical address, or phone number. Lendo does not collect personal data that individually identifies visitors unless explicitly stated. When you visit our site, only the Domain Name Server, part of your email address, and the pages you visit are recorded. This information is used to compile aggregate data on site traffic and general usage patterns.

Methods of Data Collection

We may request personal data from you when you complete any online forms related to our services, promotions, or surveys. These forms may ask for your name, email address, business address, phone number, and other relevant details. Any personal data collected through these forms will be governed by this Privacy Policy and any specific Terms and Conditions applicable at the time of submission. If no specific terms are provided, this Privacy Policy and our general website Terms and Conditions will apply.

Additionally, social media platforms may provide us with personal data if you use your social media credentials to log in to your Lendo account. This may include information from your social media profile.

You may also create an online account with us to manage your services, payments, and other activities. When doing so, you will be required to choose a username and password. Please ensure you safeguard this information, as anyone with access to your credentials can access your account.

Lendo may utilize third-party payment services to process payments made through the site. If you choose to make a payment, you may be directed to a page hosted by the payment service provider. Any personal data provided on this page will be collected by the payment service and will be subject to its privacy policy, not Lendo's. Lendo is not responsible for the data handling practices of these third-party providers.

Your Rights as a Data Subject

You have the right to access, correct, delete, and restrict the processing of your personal data. You can also withdraw consent or object to the processing of your data. To exercise these rights, please contact us using the details provided in this policy.

Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and the legal requirements.

Disclosure of Personal Data

We may disclose Personal Data about you to others as we believe to be appropriate: (a) in compliance with laws, rules, or regulations in Saudi Arabia; (b) to comply with legal process; (c) to respond to requests from government or public authorities; (d) to enforce our Terms and Conditions; (e) to protect our operations or those of any affiliated entities; (f) to protect the rights, privacy, safety or property of Lendo, its affiliated entities, you, or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.

Data Sharing and Third Parties

We may share your personal data with trusted third parties, including service providers and partners, under strict contractual obligations to protect your data.

Data Security

We ensure the implementation of security measures to protect your personal data from unauthorized access, loss, or alteration. This includes encryption, access controls, and regular security audits to maintain data integrity.

In the event of a data breach, we will promptly notify the relevant authorities and affected individuals.

Automated Decision-Making

We may use automated decision-making processes, such as credit scoring algorithms, to provide certain services. You have the right to request human intervention or to contest such decisions.

Links

Our site and applications may include links to external websites, including social media platforms. These linked sites are not under our control, and we do not endorse their content. If you provide personal data on a third-party site, your transaction will be governed by that third party’s privacy policy, not ours. We strongly recommend reviewing the privacy policies of any external sites before sharing your information. Please note that this Privacy Policy does not cover the practices of third parties, including any affiliated entities not directly linked to this policy.

Cookies

A "cookie" is a small text file stored on your computer, tablet, or phone when you visit a website. We use cookies and similar technologies to enhance your online experience, track website performance, and make our site more relevant to you. Cookies simplify our online services and help us understand how users interact with our website.

If you delete cookies from this website, we won’t retain your preferences, and you’ll be treated as a new visitor on your next visit. While most of our services will still be available, certain features may not function as expected without cookies.

You can manage your cookie preferences through your browser settings.

No Warranty

Lendo has implemented reasonable safeguards to protect personal data within our organization from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we strive to maintain a secure and reliable website and application, we cannot guarantee that our site is completely secure. If you have any concerns about the security of your interaction with us, please contact us immediately using the information provided below.

Complaints

Lendo is dedicated to resolving complaints promptly, efficiently, fairly, and with confidentiality. We view all customer feedback, whether positive or negative, as an opportunity to enhance our standards. We are here to assist with any concerns you may have and encourage you to submit a complaint using our Complaint Form. Before submitting, please review our Complaint Policy for guidance.

Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

Legal Department
Saudi Lendo for Financing
Phone: 8001111806
Email: info@lendo.sa

When reaching out via email, please include "Privacy Policy" in the subject line.